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Sky Poker aims to provide our players with an enjoyable poker experience and we realise that in certain circumstances, which can be caused by a variety of reasons, that it may be necessary on certain occasions to cancel tournaments. If it becomes necessary to cancel a tournament we will endeavour to treat you fairly. The specific circumstances relating to any cancellation will be a determining factor in how we deal with the cancellation of each separate tournament.
Sky Poker will not be held responsible for any failure to provide its poker service due to unforeseen circumstances or causes, which are beyond our reasonable control. These may include, but are not limited to: fire, flood, earthquakes, war, acts of terrorism, fibre cuts, failure of the telecommunications or information services infrastructure, hacking or spam attacks.
By participating in a tournament a player accepts the risk of an internet disconnection, lag or freezes. Sky Poker does not accept any responsibility for player disconnections. In the case of a server crash, Sky Poker will implement the following tournament cancellation policy as detailed below:
The tournament has not yet started?
If the tournament has not started, a full refund of the buy in amount and additional fees will be given.
The tournament has started and most players are still active?
If the tournament has started and most players are still active, a full refund of the buy in amount and any additional fee's will be given. This rule will be applied to all tournaments unless the total number of players left in the tournament is equal to or less than the declared number of paid places for that particular tournament.
The tournament has been cancelled and all remaining players are in the paid places?
All remaining players will receive a payout based on the total number of chips they hold when the tournament was cancelled. The player who has the highest number of chips being deemed to have finished first and the player with the second highest number of chips being deemed to be second etc. This payout will be the total of the unclaimed portion of the prize pool for the tournament prior to the server crash, which will be distributed to each remaining player based on their final finishing position as explained above. The payment each individual will receive will be in line with the tournaments displayed payout structure.
What happens if I am playing in a guaranteed or added prize tournament which is cancelled?
If a tournament with a guaranteed or added prize pool is cancelled Sky Poker will only refund the total buy in with one exception. In the case that all the remaining players in a tournament are equal to or less than the number of paid places, i.e. they are all 'in the money', then the guaranteed or added prize will be honoured and form part of the tournament settlement.
In the event of any dispute, Sky Poker's Poker Manager's decision will be final.